Engagement Manager (Germany), Public Sector
$191k - $291k • Washington, DC
Posted 2mo ago
About the job
Scale AI is seeking an Engagement Manager to lead and coordinate the delivery of agentic workflows for the U.S. government and allied partners. This role requires a blend of program leadership, technical fluency, and contract awareness, with a focus on delivering enterprise-grade generative AI solutions. The ideal candidate will thrive in fast-moving, ambiguous, and mission-driven environments, managing customer relationships from executive to end-user levels and ensuring an exceptional customer experience. This position is forward-deployed in Germany, requiring regular travel and eventual relocation to be onsite with customers.
Responsibilities
- Manage customer relationships from the executive to the end user.
- Be forward deployed in Germany with customers to scope agentic workflow use cases.
- Lead a cross-functional project team to deliver on AI/ML objectives.
- Proactively identify customer needs and operator pain points to ensure customer success.
- Oversee onboarding and successful implementation of customer accounts.
Requirements
- An active TS/SCI clearance.
- 5+ years of work experience in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions.
- A track record of structured, analytics-driven problem solving.
- A basic understanding of GenAI/ML.
- Excellent verbal and written communication skills.
- Willingness to initially travel 50% of the time to Germany and ultimately relocate there.
Benefits
- Base salary
- Equity
- Comprehensive health, dental, and vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend