Care Engineer
San Francisco • FullTime
Posted 5d ago
About the job
Dodo is seeking a Care Engineer to deploy AI agents into healthcare practices. This role involves owning each location's deployment from contract signing to a live phone line, transforming front desk operations into reliable production agents, and developing the playbook for scaling launches to thousands of locations. You will act as a bridge between customers, product, and engineering, taking ownership of real-world deployments and translating learnings into product enhancements.
Responsibilities
- Own practice deployments end-to-end, including workflow discovery, configuration, training, testing, and go-live.
- Collaborate with practice managers and front desk teams to understand and encode their workflows into the AI agent.
- Integrate Dodo with practice management systems, phone systems, and scheduling rules, verifying bookings.
- Conduct training sessions, review early calls, and tune the agent to ensure team trust.
- Debug complex deployment issues across configuration, integrations, and practice data.
- Translate one-off practice problems into scalable product improvements.
- Contribute to building the deployment playbook, templates, and tooling for faster, self-serve launches.
Requirements
- Experience deploying software into organizations and driving adoption, ideally as an implementation lead, solutions specialist, or operator across multiple locations.
- Proficiency in technical configuration, integrations, and data handling, with an interest in AI agent behavior.
- Exceptional problem-solving skills with the ability to own and resolve ambiguous practice problems.
- Clear communication skills with both operators and engineers.
- A bias towards building and automation to eliminate repetitive tasks.
- High agency, resourcefulness, and comfort owning problems beyond a predefined scope.
- Willingness to work closely with practices while shipping daily.