AI Deployment Manager, Scale
Remote • Remote • FullTime
Posted 16h ago
Job Location
Remote
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
SpaceXAI is building the vertically integrated stack for useful AI, encompassing models, user-facing products, and the underlying compute infrastructure. We are creating a new "Scale ADM" (AI Deployment Manager) function from scratch, designed as a human-last, agentic approach for a large enterprise customer base. This is a founding role where you will invent how SpaceXAI drives customer outcomes at scale across hundreds of accounts. You will leverage agents to identify risks and opportunities, and strategically deploy human intervention where critical judgment is required.
Responsibilities
- Help establish and manage the Scale ADM function across a broad enterprise portfolio.
- Utilize agentic workflows to assess customer health, prioritize engagement, and optimize human resource allocation.
- Drive value realization to support customer retention and expansion by increasing adoption, identifying untapped potential within accounts, and uncovering growth opportunities.
- Leverage and amplify existing resources such as marketing webinars and customer education programs, and translate real-time learning into scalable, reusable processes.
- Develop playbooks and offerings based on customer feedback and insights.
Requirements
- Proven success in high-velocity, multi-customer environments, with a preference for individuals who enjoy building systems rather than just operating them.
- Strong product fluency, extending beyond technical development, with a proactive engagement with AI technologies.
- Enthusiasm for working with AI agents as collaborators and designing their operational workflows.
- Experience in customer success or related post-sales roles, with a demonstrated ability to drive customer outcomes.
- Proficiency in account management and relationship building focused on achieving specific outcomes, including identifying opportunities for growth and deepening product adoption.