Senior Director, People Operations
$235k - $270k • San Francisco, CA - US • FullTime
Posted 12d ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Crusoe is building the infrastructure for the abundance of energy and intelligence, and we're growing at a pace that outstrips the systems most companies rely on to keep people supported. This role builds the operating layer that makes that growth possible. As Senior Director, Global People & Talent Operations, you own the end-to-end employee lifecycle — every hire, transfer, promotion, and exit — across a global, multi-entity workforce, and you own the systems, processes, and data that make those transactions accurate, compliant, and fast. You'll set the vision for our people and talent technology architecture, partner closely with People Technology through our Workday go-live and beyond, and build the service delivery model rather than inherit one. You'll also lead the People Operations team, growing its bench strength and capabilities as the company scales. This is a builder's role. The processes you design will replace the ones we've outgrown, and the standard you set for data integrity will determine what every report, program, and decision downstream can be built on. You'll bring an operator's instinct for when process creates leverage and when it creates drag, a bias toward automation and AI over manual repetition, and the judgment to make calls and move.
Responsibilities
- Drive the vision and architecture for the holistic people and talent systems and technology landscape.
- Design and lead processes to continuously update the architecture and product roadmap for people systems.
- Own end-to-end day-to-day employee administration lifecycle, from transaction execution to operational governance.
- Lead and grow the People Operations team, building bench strength and capabilities.
- Own data accuracy, audit readiness, and controls across the employee lifecycle.
- Own end-to-end process design, SOPs, and RACI documentation for People Operations workflows.
- Serve as the primary People Operations counterpart to the People Technology team through Workday go-live and beyond.
- Identify and drive opportunities to apply AI, agentic workflows, and automation across People Operations.
- Act as the connective tissue across various teams (Total Rewards, Employee Success, HRBPs, Talent, Legal, Payroll, Finance).
- Own the training, knowledge base, resources, and self-service infrastructure for employees and the People Operations team.
- Define and own the KPIs for People Operations performance and drive continuous improvement.
Requirements
- 10+ years in People Operations or HR Shared Services.
- 7+ years leading teams undergoing accelerated scaling and change.
- Experience designing, implementing, and iterating HR/People workflows, processes, policies, and systems for large and distributed employee and contractor populations (ideally, organizations from sub-2000 to 25,000 employees).
- Demonstrated experience architecting and managing cross-functional processes to manage continuous change in policy, process, and systems.
- Demonstrated experience partnering with cross-functional stakeholders to positively implement change to workflows, processes, and policies.