Senior Atlassian Cloud Engineer
$115k - $135k • San Francisco, CA - US • FullTime
Posted 7mo ago
Job Location
San Francisco, CA - US
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Crusoe is seeking a Senior Atlassian Cloud Engineer to be the primary administrator and strategic owner of their Atlassian ecosystem. This role involves deep technical expertise and project management skills to optimize Jira, Confluence, and related tools for collaboration, delivery, and service management. The successful candidate will act as both a platform owner and a change agent, driving innovation, best practices, and adoption as the business scales. This is an opportunity to join a team building the future of AI infrastructure.
Responsibilities
- Administer and strategize for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, and Statuspage.
- Customize workflows, permissions, dashboards, and automation to enhance project execution and collaboration.
- Partner with stakeholders to integrate effective project management and ITSM practices within Atlassian tools.
- Design advanced reporting and analytics using eazyBI, JQL, filters, CQL, and dashboards.
- Serve as an escalation point for complex platform issues, liaising with Atlassian Support and internal teams.
- Lead platform enhancements by tracking Atlassian's roadmap and promoting new feature adoption.
- Drive AI initiatives within the Atlassian ecosystem, including building custom agents with Atlassian Rovo and implementing the Rovo MCP server.
- Collaborate across IT to ensure platform reliability, security, and alignment with business objectives.
Requirements
- 3+ years of experience administering Atlassian Cloud environments in enterprise settings.
- Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations.
- Advanced expertise in Jira project configuration (workflows, permission schemes, issue security, issue types, field configurations, project roles).
- Strong command of Jira Query Language (JQL), Confluence Query Language (CQL), and eazyBI for reporting.
- Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets).
- Solid understanding of RBAC, change control, release management, and system administration best practices.
- Experience configuring authentication and authorization with Okta or similar IAM providers.
- Familiarity integrating Atlassian tools with other business systems and working with structured data formats (JSON, YAML).
Benefits
- Competitive compensation
- Restricted Stock Units
- Paid time off & paid holidays
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off