Solutions Architect - UAE

About the job

Responsibilities

• Develop a deep understanding of customer problems and map them to Cohere solutions.
• Act as the trusted technical advisor owning the technical relationship with stakeholders.
• Increase the adoption of Cohere products internally and externally.
• Gather customer insights and feedback to shape future products.
• Lead the design and deployment of customer pilots.
• Collaborate with stakeholders to understand business objectives and translate them into technical solutions.
• Serve as the voice of the customer and liaison between the customer and the product team.
• Provide guidance on best practices for using Cohere and identify areas for platform improvement.
• Cultivate technical champions within customer organizations.
• Lead the technical talk track on customer calls.
• Design enterprise architectures for North deployments.
• Conduct deep dives on customer queries and Cohere technology.
• Facilitate customer evaluations and pilots.
• Develop and document processes to enable scaling for the solutions architect team and adjacent teams.
• Collaborate with Product and Engineering teams to ensure offerings meet customer needs.
• Work with partners to develop a strategy for enabling and accelerating their customers.

Requirements

• 3+ years of customer-facing technical pre/post sales Solutions Architect/Solutions Engineer/Sales Engineer/Digital Strategy Consultant experience.
• Passion for Generative AI and understanding of Generative LLMs and AI technologies.
• Familiarity with foundational ML concepts (training, evaluation, etc.).
• Excellent communication skills, able to present to executives and engage with technical audiences.
• Ability to thrive in ambiguous and uncharted environments.
• Ability to identify and implement high-impact processes in unstructured environments.
• Comfortable working with Python and Assistive Coding tools.
• Preferred: 2+ years architecting, deploying, or consulting on NLP/AI/LLM Solutions.
• Native-level Arabic proficiency.
• Must be based in Dubai, UAE.

Benefits

• Weekly lunch stipend of $75/£75 or equivalent.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months.
• Annual enrichment benefits (Arts & culture, fitness/wellness, quality time, workspace improvement).
• Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days).
• Budget for traveling to other offices.
• Annual company offsite.
• Daily lunch program, snacks, and social events (for those in office).
• Co-working benefit (for those not near an office).
• $500 home office stipend.