Solutions Architect
Remote • Saudi Arabia • FullTime
Posted 1mo ago
About the job
Cohere is seeking a founding Solutions Architect for KSA to drive business growth in Saudi Arabia and the GCC. This role sits at the intersection of Forward Deployed Engineering and AI transformation, requiring technical expertise, trusted advisory, and product evangelism. You will deeply understand customer challenges, map them to Cohere's AI solutions, and serve as the technical advisor for stakeholders. Your work will increase product adoption, gather customer insights to shape future products, and lead the design and deployment of customer pilots. You will translate business objectives into technical solutions, act as the voice of the customer, and provide guidance on best practices.
Responsibilities
- Develop a deep understanding of customer problems and map them to Cohere solutions.
- Serve as the trusted technical advisor, owning the technical relationship with stakeholders.
- Increase the adoption of Cohere products internally and externally.
- Gather customer insights and feedback to help shape the future of products.
- Lead the design and deployment of customer pilots showcasing technology impact.
- Collaborate with stakeholders to understand business objectives and translate them into technical solutions.
- Act as the voice of the customer and liaison between customers and the product team.
- Provide guidance on best practices for using Cohere and identify areas for platform improvement.
- Cultivate technical champions within customer organizations to drive adoption and gather feedback.
- Lead technical talk tracks on customer calls.
- Design enterprise architectures for deployments.
- Conduct deep dives on customer queries and Cohere technology.
- Facilitate customer evaluations and pilots.
- Develop and document processes to enable scaling of the solutions architect team and adjacent teams.
- Collaborate with Product and Engineering teams to ensure offerings meet customer needs.
- Develop strategies with partners to enable and accelerate their customers.
Requirements
- 5+ years of customer-facing technical pre/post sales experience (Solutions Architect, Solutions Engineer, Sales Engineer, Digital Strategy Consultant, or similar).
- Passion for Generative AI and understanding of Generative LLMs and AI technologies.
- Familiarity with foundational ML concepts (training, evaluation, etc.).
- Excellent communication skills, able to present to executives and engage with technical audiences.
- Ability to thrive in ambiguous and unstructured environments.
- Ability to identify and implement high-impact processes in unstructured environments.
- Comfortable working with Python and Assistive Coding tools.
- Native-level Arabic proficiency.
- Preferred: 2+ years architecting or deploying NLP/AI/LLM solutions.
- Preferred: Experience customizing models for specific business/organizational objectives.
- Preferred: Experience architecting or deploying in cloud environments (AWS, GCP, Azure, OCI).
Benefits
- Weekly lunch stipend of $75/£75 or equivalent.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months.
- Annual enrichment benefits (Arts & culture, fitness/wellness, quality time, workspace improvement).
- Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days).
- Budget for traveling to other offices.
- Annual company offsite.
- Co-working benefit for those not near an office.
- $500 home office stipend.