Customer Success Manager - France
France • FullTime
Posted 8h ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Cohere is seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. You will own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions. You will build deep, trusted relationships with senior French government stakeholders and serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction. You will also guide customers through the full lifecycle of AI adoption, from use case identification and pilot design through production deployment and scaling, while navigating the unique challenges of French public sector AI adoption.
Responsibilities
- Own the success, adoption, and growth of Cohere's French public sector customers.
- Build deep, trusted relationships with senior French government stakeholders.
- Develop comprehensive success plans tailored to each organization's mission, digital strategy, and budget cycles.
- Serve as the primary point of contact and executive sponsor for accounts, managing escalations.
- Define and track success metrics aligned with French public sector priorities.
- Guide customers through the full lifecycle of AI adoption.
- Lead secure AI implementation projects in complex French government environments.
- Navigate challenges of French public sector AI adoption, including legacy system integration and data sensitivity.
- Create and execute change management strategies to drive user adoption.
- Conduct regular executive business reviews with senior stakeholders.
- Drive contract renewals and account growth.
- Serve as the voice of the French public sector customers within Cohere.
- Provide strategic feedback to Product and Engineering teams on government-specific needs.
- Contribute to the development of French public sector-specific offerings and best practices.
- Share customer insights to inform Cohere's French public sector go-to-market strategy.
- Represent Cohere at French government forums and industry events.
Requirements
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or French government contexts.
- 3-5 years working directly with French ministries, regional authorities, or public institutions.
- Proven track record of managing complex, strategic accounts with multiple stakeholders.
- Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments.
- Experience developing and executing customer success strategies and executive engagement programs.
- Deep understanding of how French government organizations evaluate, procure, implement, and govern technology solutions.
- Active Confidentiel-Défense or higher security clearance (mandatory).
- Fluent French language proficiency.
Benefits
- A weekly lunch stipend of $75/£75 or equivalent in your local currency.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension.