IT Engineer
London • FullTime
Posted 1mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
We are seeking an IT Engineer to manage the employee technology experience within our London office and contribute to scaling Cognition's global IT operations. This role involves ensuring employees have secure and reliable technology, providing responsive support, and enhancing IT operations through automation and AI-enabled workflows. The ideal candidate will possess in-depth knowledge in two to three IT disciplines and a desire to explore new areas. This position requires a full-time, in-person commitment to our London office, emphasizing teamwork and collaboration.
Responsibilities
- Serve as the primary IT partner for office employees, offering support for devices, applications, access, conferencing, and workplace technology.
- Ensure the reliability and employee experience of office technology, including network management, vendor coordination, and asset lifecycle management.
- Drive improvements to support regional growth by collaborating with the global IT team on office expansions, infrastructure changes, and knowledge base development.
- Administer identity and access across Okta and core SaaS platforms like Google Workspace, Slack, GitHub, Zoom, and Microsoft 365.
- Establish standards and automation for employee lifecycle management, group management, application provisioning, and access reviews.
- Administer MDM and endpoint security platforms for device provisioning, configuration, patching, and security remediation.
- Develop scripts, integrations, and tooling in TypeScript, Python, or other modern languages.
- Connect systems via APIs and event-driven workflows to reduce manual tasks and improve data consistency.
- Build and operate infrastructure-as-code and CI/CD workflows for IT systems.
- Implement monitoring and observability to proactively identify and resolve issues.
- Develop and utilize AI-enabled ITSM capabilities, including Console.ai.
- Continuously improve IT operations using support signals and metrics to enhance self-service, automation, and resolution quality.
- Act as a customer zero for Devin, integrating it into IT operations and building necessary security measures for AI-assisted workflows.
Requirements
- 3+ years of experience in IT engineering, systems administration, technical support, or a related field.
- Bachelor's degree in computer science, information technology, or a related discipline, or equivalent practical experience.
- Experience providing high-quality, hands-on IT support in an onsite environment.
- Broad familiarity with modern workplace IT and significant depth in at least two IT disciplines.
- Experience administering identity, SaaS, or collaboration platforms (e.g., Okta, Google Workspace, Slack, GitHub, Zoom, Microsoft 365).
- Ability to write and maintain scripts or integrations in TypeScript, Python, or another modern language, or equivalent technical depth applying infrastructure-as-code.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, wired/wireless networks) and troubleshooting.
- Strong judgment, communication, and organizational skills, with a proven ability to manage ambiguous problems from inception to completion.