Senior Named Customer Engineer, UKI
$20k - $50k • Hybrid
Posted 10d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking builders who are passionate about improving the internet and leveraging AI to solve complex problems. As a Senior Named Customer Engineer, you will be a trusted technical advisor and architect, bridging the gap between technical strategy and business value for enterprise clients. You will guide customers through pre-sales validation, onboarding, deployment, and lifecycle expansion, acting as a quota-carrying technologist. Your role involves using AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes throughout the customer journey.
Responsibilities
- Partner with Account Executives to lead technical discovery, gather business requirements, and map customer infrastructure to Cloudflare solutions.
- Define, scope, and execute Proof of Concepts (PoCs) and technical validation plans.
- Deliver technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary engineering contact for customers.
- Design migration and onboarding blueprints and consult with customer engineering teams on best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to commercial accountability and expansion.
Requirements
- Experience in technical validation, customer adoption, and value realization.
- Ability to map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to solutions.
- Experience defining and scoping PoCs and technical evaluation plans.
- Skilled in delivering technical presentations, architectural diagrams, and demonstrations.
- Ability to address complex technical objections and security compliance questions.
- Experience designing migration and onboarding blueprints.
- Consulting experience with customer engineering teams on configuration best practices.
- Experience monitoring customer health scores and telemetry.
- Experience with AI-augmented workflows is a plus.