Senior Manager, Customer Engineering UKI
$25k - $50k • Hybrid
Posted 21h ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Manager, Customer Engineering to lead a team of Customer Engineers (CE) responsible for the entire customer technical journey, from initial discovery to long-term adoption and expansion. This role sits within the GTM organization and focuses on building, coaching, and enabling a high-performing team of quota-carrying technologists. The manager will ensure the team leverages AI-augmented workflows to minimize administrative tasks and maximize focus on high-value architectural design, technical validation, and delivering measurable business outcomes. This is a player-coach position, requiring the ability to lead by example in the field, manage daily operations, forecast weekly, and continuously hire while maintaining a deep understanding of the technical, commercial, and operational aspects of customer engineering.
Responsibilities
- Recruit, onboard, coach, and retain a diverse team of Customer Engineers.
- Set clear expectations, conduct regular 1:1s and performance reviews, and foster a strong feedback culture.
- Manage the team's opportunity pipeline and forecast new business and expansion outcomes weekly.
- Ensure the team achieves new business acquisition, expansion, adoption, and consumption targets.
- Partner with Sales, Customer Experience, and Professional Services on account planning and execution.
- Accompany Customer Engineers on critical customer calls and provide coaching on architecture, commercial positioning, and executive communication.
- Ensure the team operates efficiently within established GTM processes.
- Champion the adoption of AI agents, LLMs, and automation tools to reduce toil and scale technical advisory impact.
Requirements
- Experience in a player-coach role, managing and enabling a team of technologists.
- Proven ability to manage a team's pipeline and forecast outcomes accurately.
- Accountability for achieving commercial targets.
- Experience in deal coaching and developing technical strategies.
- Familiarity with GTM processes, including forecasting and opportunity management.
- Experience championing AI tools and automation within a team.