Senior Manager, Customer Engineering, India
Remote • Remote India
Posted 10d ago
Remote Work Policy
Fully remote
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Manager, Customer Engineering for India to lead a technical customer-facing organization. This role is responsible for building and managing a high-performing, AI-augmented go-to-market team focused on driving new business, adoption, retention, and expansion. The ideal candidate will be a people leader and a commercial technical leader, capable of coaching technologists, shaping regional strategy, and collaborating with sales, product, and customer success teams to achieve measurable business outcomes. This position requires a player-coach approach, balancing individual technical contributions with team enablement.
Responsibilities
- Lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership.
- Build and manage a high-performing, AI-augmented technical go-to-market team.
- Drive new business, adoption, retention, and expansion for customers.
- Coach customer-facing technologists and shape regional technical strategy.
- Partner closely with sales, product, and customer success to deliver business outcomes.
- Lead and develop the India Customer Engineering team across enterprise and strategic accounts.
- Act as a player-coach, maintaining individual technical contribution while enabling the team.
- Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
- Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
- Partner with Account Executives to drive technical validation and close new business.
- Ensure workloads are balanced, support onboarding of new team members, and set the team up for success.
- Conduct regular 1:1s, provide constructive feedback, and coach team members on technical and business communication.
- Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
- Hire, retain, and develop top Customer Engineering talent, building succession plans.
- Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support.
- Surface regional feedback, product gaps, and competitive insights to product and engineering.
- Represent Cloudflare in executive customer meetings, regional events, and partner discussions.
Requirements
- Demonstrated experience in customer-facing technical roles (Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineering).
- Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
- Experience working with enterprise customers in India or APAC.
- Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
- Proven commercial mindset with experience in quota-carrying or revenue-aligned motions.
- Strong executive presence and ability to bridge technical depth with business outcomes.
- Comfort working in a fast-moving, AI-enabled operating model.
- Experience with hyperscaler ecosystems or cybersecurity vendors.
- Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway.
- Applied AI experience, including prompt engineering, LLM orchestration, or RAG.
- Coding/scripting fluency in Python, JavaScript, or similar languages.
- Relevant certifications (AWS, Azure, GCP, Palo Alto, ISC2, or ISACA) are desirable.