Senior Customer Engineer - Washington DC
$202k - $278k • Hybrid
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
At Cloudflare, we are on a mission to help build a better Internet. As enterprise solutions become more architecturally complex, we are evolving how we partner with our customers. The Customer Engineer (CE) is a key driver of our technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship from initial discovery through long-term adoption and account expansion. You will operate as a quota-carrying technologist, using AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes throughout the customer journey.
Responsibilities
- Identify and map customer initiatives and business problems to Cloudflare solutions.
- Build relationships and technical champions within customer accounts.
- Develop and present customer presentations at all levels of an Enterprise Customer's organization.
- Lead demo and proof-of-concept activities for Cloudflare prospects and customers.
- Share expertise with peers through the creation of professional content, including white papers and blog posts.
- Represent and evangelize Cloudflare externally at industry events with thought leadership.
- Apply in-depth vertical knowledge or domain expertise and advise on best practices.
- Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
- Lead technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and/or ongoing account growth.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
- Act as a trusted technical advisor throughout the entire customer lifecycle.
- Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses and sandbox provisioning.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Commercial mindset.