Senior Customer Engineer, Vietnam
$20k - $50k • Hybrid
Posted 6d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking builders who are passionate about improving the Internet and possess a natural curiosity to solve problems using the latest AI tools. The company fosters a culture of iteration and collaboration, leveraging AI to accelerate development and share improvements across the team. If you value curiosity and see AI as a partner in tackling complex challenges, you will thrive in this environment. The Senior Customer Engineer will be a key technical advisor and architect, guiding enterprise clients through their entire journey with Cloudflare's solutions. This role involves bridging technical strategy with business value, from pre-sales validation to onboarding, deployment, and ongoing expansion, acting as a quota-carrying technologist who utilizes AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical evaluations for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary executive and engineering contact for customers.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with key stakeholders.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Identify and provide remediation strategies for potential deployment risks or integration bottlenecks.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design, build, and govern technical resources.
- Define, document, and educate internal teams and customers on best practices and technical guides.
Requirements
- Experience as a trusted technical advisor and architect.
- Experience guiding enterprise clients through technical validation, onboarding, deployment, and lifecycle expansion.
- Experience as a quota-carrying technologist.
- Experience leveraging AI-augmented workflows.
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience defining, scoping, and executing PoCs and technical validations.
- Experience delivering technical presentations, architectural diagrams, and demonstrations.
- Experience addressing technical objections, security compliance questions, and architectural requirements.
- Experience designing migration and onboarding blueprints.
- Experience monitoring customer health scores and telemetry.
- Experience with commercial accountability, including quotas and revenue retention.
- Experience identifying cross-sell and up-sell opportunities.
- Experience leading technical QBRs.
- Experience with AI control layers.
- Experience with Large Language Models (LLMs).
- Experience automating routine tasks using AI.
- Experience designing and governing technical resources.
- Experience documenting and educating on best practices and technical guides.