Senior Customer Engineer - Vancouver, BC
$20k - $50k • Distributed
Posted 10d ago
Job Location
Distributed
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to act as a trusted technical advisor and architect for enterprise clients. You will bridge the gap between technical strategy and business value, guiding customers from pre-sales validation through onboarding, deployment, and expansion. This quota-carrying role leverages AI-augmented workflows to minimize administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes. You will be instrumental in shaping Cloudflare's technical go-to-market strategy and ensuring customer success.
Responsibilities
- Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and technical validation plans.
- Deliver tailored technical presentations, diagrams, and demonstrations.
- Address technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary engineering contact.
- Design migration and onboarding blueprints and guide customer engineering teams.
- Monitor customer health scores and telemetry to ensure rapid time-to-value.
- Collaborate with Account Executives on discovery, demos, onboarding, and expansion strategy.
Requirements
- Experience in technical validation, customer onboarding, and implementation oversight.
- Proficiency in DNS, CDN, Zero Trust, and Network Security concepts.
- Ability to design and present complex technical solutions.
- Experience with AI-augmented workflows is a plus.
- Strong understanding of customer infrastructure and cloud environments.