Senior Customer Engineer, UAE
$20k - $50k • Hybrid
Posted 4d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to drive their technical go-to-market strategy in the UAE. This role acts as a trusted technical advisor and architect for the customer journey, bridging technical strategy with business value. You will guide enterprise clients through pre-sales validation, onboarding, deployment architecture, and lifecycle expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to focus on high-value architectural design and measurable business outcomes, rather than administrative tasks. The ideal candidate is a builder who identifies and solves problems using the latest AI tools, valuing curiosity and iteration.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical validation plans for Proof of Concepts (PoCs).
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security compliance questions, and architectural requirements during the sales cycle.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for the customer.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell/up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with stakeholders.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design and govern technical resources.
- Define, document, and educate internal teams and customers on best practices and deliverables.
Requirements
- Experience in a customer-facing technical role, such as Solutions Architect, Sales Engineer, or Professional Services.
- Deep understanding of networking concepts (DNS, CDN, Zero Trust, Network Security).
- Experience with Workers or similar edge computing technologies.
- Proven ability to map complex customer infrastructure to technical solutions.
- Experience defining and executing technical validation plans.
- Ability to deliver technical presentations and demonstrations.
- Experience with customer onboarding and implementation oversight.
- Experience with migration strategies and best practices.
- Commercial accountability and experience with quotas.
- Experience in identifying strategic cross-sell and up-sell opportunities.
- Experience leading technical Quarterly Business Reviews (QBRs).
- Experience acting as a trusted technical advisor.
- Familiarity with AI agents, Large Language Models (LLMs), and workflow automation.
- Experience designing and governing technical resources.
- Strong understanding of security compliance and architectural requirements.