Senior Customer Engineer, Turkey
$20k - $50k • Hybrid
Posted 4d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to act as a trusted technical advisor and architect for enterprise clients, bridging the gap between technical strategy and business value. You will guide customers through pre-sales validation, onboarding, deployment, and lifecycle expansion. This quota-carrying role leverages AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes. The role has a regional focus on Istanbul, Turkey, and is available in Dubai, UAE.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical evaluations for Proof of Concepts (PoCs).
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary executive and engineering contact.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with stakeholders.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Identify and provide remediation strategies for potential deployment risks or integration bottlenecks.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design, build, and govern technical resources.
- Define, document, and educate internal teams and customers on deliverables like SOPs and architectural best practices.
Requirements
- Experience in a customer-facing technical role.
- Expertise in DNS, CDN, Zero Trust, Network Security, or Workers.
- Experience with technical presentations, architectural diagrams, and demonstrations.
- Familiarity with AI agents and Large Language Models (LLMs).
- Experience in technical onboarding and implementation oversight.
- Experience in designing migration and onboarding blueprints.
- Experience in leading technical Quarterly Business Reviews (QBRs).
- Experience in identifying and mitigating deployment risks.