Senior Customer Engineer, Territory - North East
$20k - $50k • Hybrid
Posted 10d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking builders who can identify and solve problems within the internet using the latest tools and an AI-native curiosity. The company leverages AI to accelerate development and improve its offerings, fostering a culture of iteration and knowledge sharing. As a Customer Engineer, you will be a key driver of the technical go-to-market strategy, acting as a trusted technical advisor and architect for enterprise clients. You will guide customers through the entire journey, from pre-sales validation to onboarding, deployment, and expansion, operating as a quota-carrying technologist who uses AI-augmented workflows to focus on high-value architectural design and business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical evaluation plans for Proofs of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for the customer.
- Design migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
Requirements
- Experience with DNS, CDN, Zero Trust, and Network Security.
- Ability to design and implement bespoke solutions.
- Experience with technical onboarding and implementation oversight.
- Proven ability to act as a lead consultant for engineering teams.
- Experience monitoring customer health scores and telemetry.
- Experience with AI-augmented workflows is a plus.