Senior Customer Engineer, Singapore
$20k - $50k • Hybrid
Posted 10d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to act as a trusted technical advisor and architect for enterprise clients. This role drives the technical go-to-market strategy, guiding customers from pre-sales validation through onboarding, deployment, and lifecycle expansion. You will be a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design and measurable business outcomes across the entire customer journey. The ideal candidate is a builder who uses AI-native curiosity to solve problems and improve the Internet.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and manage Proof of Concepts (PoCs) and technical validation plans.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for the customer.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with stakeholders.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Identify and provide remediation strategies for potential deployment risks or integration bottlenecks.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design, build, and govern technical resources.
- Define, document, and educate internal teams and customers on best practices and technical guides.
Requirements
- Experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, or Professional Services.
- Deep understanding of networking concepts (DNS, CDN, Zero Trust, Network Security).
- Experience with Workers or other edge computing technologies.
- Proven ability to map complex customer infrastructure to technical solutions.
- Experience defining, scoping, and executing PoCs and technical validation plans.
- Ability to deliver technical presentations, architectural diagrams, and demonstrations.
- Experience addressing technical objections and security compliance questions.
- Experience designing and guiding migration and onboarding processes.
- Experience acting as a lead consultant for customer engineering teams.
- Experience monitoring customer health scores and telemetry.
- Experience with commercial accountability and quota attainment.
- Experience identifying cross-sell and up-sell opportunities.
- Experience leading technical QBRs.
- Experience acting as a trusted technical advisor.
- Experience with AI agents, LLMs, and workflow automation.
- Experience designing and building technical resources.
- Experience documenting and educating on technical best practices.