Senior Customer Engineer, Shenzhen
Distributed
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer at Cloudflare, you will be a trusted advisor driving our technical go-to-market strategy. You will own the technical relationship with customers from initial discovery through long-term adoption and expansion. Operating as a quota-carrying technologist within the GTM organization, you will leverage AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and delivering measurable business outcomes across the entire customer journey. This role is crucial in evolving how we partner with customers as their architectural complexity scales.
Responsibilities
- Lead technical discovery, build custom architectures, and deliver product demonstrations and Proof of Concepts (PoCs) in collaboration with Account Executives.
- Serve as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships from onboarding to renewal and expansion.
- Manage the long-term technical relationship, ensuring alignment between customer business goals and the product roadmap.
- Carry a variable quota for new business acquisition and account growth, driving platform adoption, retaining revenue, and identifying cross-sell/up-sell opportunities.
- Utilize AI agents and internal platforms to automate tasks like RFP responses, sandbox provisioning, and telemetry monitoring.
- Translate platform capabilities into ROI for C-level executives during technical Quarterly Business Reviews (QBRs).
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven experience in a quota-carrying or revenue-aligned role with an understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, able to communicate technical details to C-suite executives.
- Bilingual proficiency in English and Cantonese to support Hong Kong customers.
- Hands-on experience with Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
- Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
- Proficiency in Python, JavaScript, or similar languages for custom integration scripts, API connectors, and edge computing functions.