Senior Customer Engineer - San Francisco
Hybrid
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to act as a trusted advisor and drive technical go-to-market strategy. In this role, you will own the technical relationship with enterprise clients from discovery through adoption and expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design and delivering measurable business outcomes. This position is ideal for builders who are curious, proactive, and eager to use AI as a partner in solving complex problems to advance the Internet.
Responsibilities
- Lead technical discovery, build architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for customers.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a quota tied to new business acquisition and account growth, ensuring deep platform adoption and revenue retention.
- Identify cross-sell and up-sell opportunities based on product usage data.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Act as a trusted technical advisor throughout the entire customer lifecycle.
- Leverage AI agents and internal platforms to automate routine tasks like RFP responses and sandbox provisioning.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record in a quota-carrying or revenue-aligned environment.
- Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills.
- Ability to bridge deep technical details with high-level business strategy.