Senior Customer Engineer - Nashville
Distributed
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer at Cloudflare, you will be a trusted advisor driving our technical go-to-market strategy. You will own the technical relationship with customers from discovery through adoption and expansion. This role operates within the GTM organization, reporting to the Regional Customer Engineering Leader. You will be a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes across the entire customer journey, rather than administrative tasks.
Responsibilities
- Identify and map customer initiatives and business problems to Cloudflare solutions.
- Build relationships and technical champions within customer accounts.
- Develop and present customer presentations at all levels of an Enterprise Customer's organization.
- Lead demo and proof-of-concept activities for Cloudflare prospects and customers.
- Share expertise with peers through content creation (white papers, blog posts).
- Represent and evangelize Cloudflare externally at industry events with thought leadership.
- Apply in-depth vertical knowledge or domain expertise and advise on best practices.
- Partner with Account Executives to lead technical discovery, build architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
- Lead technical onboarding and implementation, serving as the primary engineering contact.
- Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
- Act as a trusted technical advisor throughout the entire customer lifecycle.
- Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses and sandbox provisioning.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Commercial mindset.