Senior Customer Engineer, Named - NYC
Distributed
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
At Cloudflare, we are evolving how we partner with customers as enterprise solutions become more architecturally complex. The Customer Engineer (CE) is a key driver of our technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship from initial discovery through long-term adoption and account expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes throughout the customer journey.
Responsibilities
- Partner with Account Executives to lead technical discovery, build custom architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio.
- Lead technical onboarding and implementation, serving as the primary engineering contact for customers.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and account growth, ensuring deep platform adoption and revenue retention.
- Identify strategic cross-sell and up-sell opportunities based on product usage data.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining relationships from onboarding through renewal and expansion.
- Leverage AI agents and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer.
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, capable of communicating technical details to C-suite executives.
- Proficiency in Python or JavaScript.