Senior Customer Engineer, Named - Charlotte, NC
Distributed
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer at Cloudflare, you will be a trusted advisor driving the technical relationship with clients from initial discovery through long-term adoption and expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to minimize administrative tasks and focus on high-value architectural design and achieving measurable business outcomes for customers. This role is crucial in evolving how Cloudflare partners with its enterprise clients as their architectural complexity grows.
Responsibilities
- Lead technical discovery, build custom architectures, and deliver product demonstrations and Proof of Concepts across Cloudflare's portfolio.
- Oversee technical onboarding and implementation, acting as the primary technical contact for customers.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration issues.
- Carry a quota for new business acquisition and account growth, focusing on platform adoption and revenue retention.
- Identify cross-sell and up-sell opportunities based on product usage data.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships.
- Leverage AI agents and internal platforms to automate routine tasks like RFP responses and sandbox provisioning.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms (serverless, edge computing, API-driven workflows).
- Proven track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, capable of communicating technical details to C-suite executives.