Senior Customer Engineer, Majors - Toronto, CA
Distributed
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
At Cloudflare, we are on a mission to help build a better Internet. As enterprise solutions become more complex, we are evolving how we partner with our customers. The Customer Engineer (CE) is a key driver of our technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship from initial discovery through long-term adoption and account expansion. You will be a quota-carrying technologist, leveraging AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes throughout the customer journey.
Responsibilities
- Partner with Account Executives to lead technical discovery, build custom architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio.
- Lead technical onboarding and implementation, serving as the primary engineering contact for the customer, and proactively monitor customer health to ensure rapid time-to-value.
- Carry a variable quota tied to new business acquisition and account growth, ensuring deep platform adoption, retaining revenue, and identifying cross-sell/up-sell opportunities.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with key stakeholders.
- Leverage AI agents and internal platforms to automate routine tasks like RFP responses and sandbox provisioning.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record in a quota-carrying or revenue-aligned role, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, able to communicate technical details to C-suite executives.