Senior Customer Engineer, Majors - TOLA
Hybrid
Posted 16h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer at Cloudflare, you will be a trusted technical advisor and the primary architect of the customer journey, bridging the gap between technical strategy and business value. You will guide enterprise clients through pre-sales technical validation, onboarding, deployment architecture, and full lifecycle expansion. Operating as a quota-carrying technologist within the GTM organization, you will leverage AI-augmented workflows to minimize administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes throughout the customer lifecycle.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and plan technical evaluations for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Design migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied directly to customer success and expansion.
Requirements
- Experience with DNS, CDN, Zero Trust, Network Security, or Workers.
- Experience with technical sales or customer-facing engineering roles.
- Experience with cloud-native technologies and architectures.
- Experience with AI-native curiosity and creating solutions using the latest tools.