Senior Customer Engineer, Majors - San Francisco
$20k - $50k • Hybrid
Posted 14h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Senior Customer Engineer at Cloudflare, you will be a key driver of the company's technical go-to-market strategy, acting as a trusted technical advisor and architect for the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and create technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Design migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to commercial accountability and expansion.
Requirements
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with technical sales or customer-facing engineering roles.
- Experience with architectural design and customer onboarding.
- Experience with AI-augmented workflows.