Senior Customer Engineer, Majors - Pittsburgh, PA
Distributed
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer (CE) at Cloudflare, you will be a key driver of our technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship with customers from initial discovery through long-term adoption and expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes. This role involves partnering closely with Account Executives, leading technical validation, ensuring customer adoption and value realization, and acting as a trusted technical advisor throughout the entire customer lifecycle.
Responsibilities
- Lead technical discovery, build architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for customers.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and account growth, identifying cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships.
- Leverage AI agents and internal platforms to automate routine tasks like RFP responses and sandbox provisioning.
Requirements
- Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record in a quota-carrying or revenue-aligned environment.
- Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills.
- Ability to bridge technical implementation details with C-suite business strategy.