Senior Customer Engineer, Majors - NYC
$20k - $50k • Hybrid
Posted 10d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to be a trusted technical advisor and architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. As a quota-carrying technologist within the GTM organization, you will leverage AI-augmented workflows to focus on high-value architectural design and drive measurable business outcomes across the entire customer journey.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary executive and engineering contact for the customer.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied directly to new business acquisition.
Requirements
- Experience in technical validation, customer adoption, and value realization.
- Experience in commercial accountability and expansion.
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with AI-native curiosity and creating solutions using the latest tools.