Senior Customer Engineer, Majors - Detroit, MI
$20k - $50k • Distributed
Posted 10d ago
Job Location
Distributed
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking builders who can identify and solve problems within the internet using the latest tools and AI. The company values curiosity and iteration, leveraging AI to improve its services and the internet as a whole. As a Customer Engineer, you will be a trusted technical advisor and architect, bridging the gap between technical strategy and business value for enterprise clients. You will guide customers through pre-sales validation, onboarding, deployment, and expansion, acting as a quota-carrying technologist who uses AI-augmented workflows to focus on high-value architectural design and driving business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
- Deliver technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security compliance questions, and architectural requirements during the sales cycle.
- Oversee technical onboarding and implementation, acting as the primary engineering contact for the customer.
- Design migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy.
Requirements
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with technical validation and defining success criteria for PoCs.
- Experience delivering technical presentations and demonstrations.
- Experience addressing complex technical objections and security compliance questions.
- Experience with solution deployment strategies.
- Experience with technical onboarding and implementation oversight.
- Experience designing migration and onboarding blueprints.
- Experience acting as a lead consultant for engineering teams.
- Experience monitoring customer health scores and telemetry.
- Experience partnering with sales teams on discovery, demos, and expansion strategy.