Senior Customer Engineer, Majors - Bentoville, AR
$20k - $50k • Distributed
Posted 10d ago
Job Location
Distributed
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking builders who are passionate about improving the Internet and leveraging AI to create solutions. As a Customer Engineer, you will be a trusted technical advisor and architect, guiding enterprise clients through their entire journey with Cloudflare. You will bridge the gap between technical strategy and business value, from pre-sales validation to onboarding, deployment, and expansion. This role is quota-carrying and focuses on using AI-augmented workflows to minimize administrative tasks, allowing you to concentrate on high-value architectural design and driving measurable business outcomes.
Responsibilities
- Partner with Account Executives to lead technical discovery, gather business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and create technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations.
- Deliver technical presentations, architectural diagrams, and demonstrations showcasing Cloudflare's solutions.
- Address technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary engineering contact for customers.
- Design migration and onboarding blueprints tailored to customer environments and guide customer engineering teams through configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied directly to commercial accountability and expansion.
Requirements
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Ability to define, scope, and create technical evaluation plans for PoCs and Technical Validations.
- Experience delivering technical presentations, architectural diagrams, and demonstrations.
- Ability to proactively address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Experience designing migration and onboarding blueprints.
- Experience acting as a lead consultant for customer engineering teams.
- Experience monitoring customer health scores and telemetry.
- Experience with AI-augmented workflows.