Senior Customer Engineer - Madrid based
$20k - $50k • Hybrid
Posted 6d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
At Cloudflare, we are on a mission to help build a better Internet. We are looking for builders who see the cracks in the Internet and have the AI-native curiosity to create solutions using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow. The Customer Engineer (CE) is the core driver of our technical go-to-market strategy, acting as a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and create technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Design migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
Requirements
- Experience with DNS, CDN, Zero Trust, Network Security, or Workers.
- Experience in a customer-facing technical role such as Sales Engineer, Solutions Architect, or Technical Consultant.
- Experience with cloud-native technologies and architectures.
- Experience with enterprise networking and security concepts.
- Experience with technical presentations, demonstrations, and architectural design.
- Experience with AI-augmented workflows is a plus.