Senior Customer Engineer, Japan
Hybrid
Posted 7d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As a Customer Engineer at Cloudflare, you will be a key driver of our technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship from initial discovery through long-term adoption and account expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. This role is crucial in evolving how we partner with our customers as their enterprise solutions become more architecturally complex.
Responsibilities
- Lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships from onboarding through renewal and expansion.
- Own the long-term technical relationship, ensuring alignment between customer business goals and the product roadmap.
- Carry a variable quota tied to new business acquisition and account growth, ensuring deep platform adoption and identifying cross-sell/up-sell opportunities.
- Leverage AI agents and internal platforms to automate routine tasks like RFP responses and sandbox provisioning, freeing up time for strategic customer advisory.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, capable of communicating between technical details and C-suite business strategy.
Benefits
- Competitive base salary
- Variable commission structure tied to commercial targets