Senior Customer Engineer, iGaming
Hybrid
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
At Cloudflare, we are evolving how we partner with enterprise customers as their solutions become more architecturally complex. The Customer Engineer (CE) is a key driver of our technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship from initial discovery through long-term adoption and account expansion. This role operates within the GTM organization, reporting to the Regional Customer Engineering Leader. You will be a quota-carrying technologist, leveraging AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes throughout the customer journey.
Responsibilities
- Lead technical discovery, build custom architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio.
- Serve as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships from onboarding to renewal and expansion.
- Own the long-term technical relationship, ensuring alignment between customer business goals and our product roadmap.
- Carry a quota for new business acquisition and account growth, ensuring deep platform adoption, retaining revenue, and identifying cross-sell/up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Utilize AI agents and internal platforms to automate tasks like RFP responses, sandbox provisioning, and telemetry monitoring.
Requirements
- Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, able to communicate technical details to C-suite executives.
- Hands-on experience with Cloudflare's developer platform and AI ecosystem (Workers AI, AI Gateway) is strongly preferred.
- Experience with prompt engineering, LLM orchestration, or RAG architectures is strongly preferred.
- Proficiency in Python, JavaScript, or similar languages for custom integrations and scripting is strongly preferred.
- Fluent in Mandarin is preferred for supporting Chinese-speaking customers.