Senior Customer Engineer, Fed - Toronto, CA
$20k - $50k • Distributed
Posted 10d ago
Job Location
Distributed
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to act as a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to focus on high-value architectural design and drive measurable business outcomes across the entire customer journey. We value builders who see problems and use AI-native curiosity to create solutions, fostering a culture of iteration and sharing improvements.
Responsibilities
- Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and technical validation plans.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for the customer.
- Design migration and onboarding blueprints and act as a lead consultant for customer engineering teams.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition.
Requirements
- Experience in technical sales, solutions architecture, or a similar customer-facing technical role.
- Deep understanding of DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with technical onboarding, implementation, and migration strategies.
- Ability to monitor customer health scores and telemetry.
- Experience with AI-augmented workflows is a plus.