Senior Customer Engineer, East China
$20k - $50k • Distributed
Posted 10d ago
Job Location
Distributed
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
At Cloudflare, we are on a mission to help build a better Internet. We are looking for builders who see the cracks in the Internet and have the AI-native curiosity to create solutions using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow. The Customer Engineer (CE) is the core driver of our technical go-to-market strategy, acting as a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and edge-case architectural requirements.
- Take accountability for a suitable solution deployment strategy.
- Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Design structured migration and onboarding blueprints tailored to the customer’s environment.
- Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
- Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Requirements
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with technical onboarding and implementation oversight.
- Experience designing migration and onboarding blueprints.
- Experience acting as a lead consultant for customer engineering teams.
- Experience with discovery, demos, onboarding, technical health, risk, and expansion strategy.
- Experience monitoring customer health scores and telemetry.