Senior Customer Engineer, Digital Native Enterprise - New York
$202k - $278k • Hybrid
Posted 10d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer for their Digital Native Enterprise team in New York. This role focuses on acquiring new high-growth, cloud-native accounts and expanding existing ones. You will act as a technologist within the Go-To-Market organization, owning the technical relationship from discovery through adoption, renewal, and expansion. The ideal candidate is a builder with a strong technical foundation and commercial acumen, capable of engaging with engineers and executives alike across application development, performance, security, and infrastructure. You will deliver architectural value and measurable business outcomes throughout the customer lifecycle, reporting to the Regional Customer Engineering Leader and partnering with Account Executives.
Responsibilities
- Lead technical discovery, design bespoke architectures, and deliver demos and Proofs of Concept (PoCs) across Cloudflare's Security, Networking, and Developer Platforms.
- Build technical champions and executive relationships within target accounts.
- Represent Cloudflare at industry events, developer communities, and cybersecurity conferences.
- Serve as the primary technical contact from contract signature through full platform adoption.
- Lead and oversee technical onboarding and implementation.
- Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value.
- Carry a variable quota tied to new business acquisition and ongoing account growth.
- Identify and drive strategic cross-sell and upsell opportunities based on platform usage and customer business objectives.
- Lead technical Quarterly Business Reviews (QBRs) translating platform metrics into C-level ROI.
- Maintain deep relationships with key stakeholders, advising on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals.
Requirements
- Deep understanding of The Life of a Request on the Internet.
- Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering).
- Broad technical expertise in web security (WAF, DDoS mitigation, TLS, Zero Trust/SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure).
- Exceptional communication and presentation skills, able to engage with both engineers and C-suite executives.
- AI-Native Development experience, integrating AI-augmented workflows (e.g., Windsurf, OpenCode) into development cycles.
- Hands-on experience with Cloudflare's Developer and AI platform (Workers, Workers AI, AI Gateway, Vectorize).
- Applied AI knowledge including prompt engineering, LLM orchestration, and Retrieval-Augmented Generation (RAG) architectures.
- Proficiency in Python, JavaScript, or Go for writing integration scripts, API connectors, and edge computing functions.
- Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns.
- Hands-on experience building cloud-based applications.
- Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts.