Senior Customer Engineer, Digital Native Business (Singapore)
$20k - $50k • Hybrid
Posted 10d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to join their team in Singapore. This role is central to the company's technical go-to-market strategy, acting as a trusted technical advisor and architect for enterprise clients. You will guide customers through the entire lifecycle, from pre-sales validation and onboarding to deployment and expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to streamline administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes. The ideal candidate is a builder with a curiosity for AI and a passion for solving complex technical challenges to improve the Internet.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and technical validation plans.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact.
- Design migration and onboarding blueprints and guide customer engineering teams through best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and account growth.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design, build, and govern technical resources.
- Define, document, and educate internal teams and customers on best practices and technical guides.
Requirements
- Experience in technical sales, customer engineering, or a similar client-facing technical role.
- Deep understanding of DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with defining, scoping, and executing PoCs and technical validation plans.
- Proficiency in delivering technical presentations, architectural diagrams, and demonstrations.
- Experience in designing and overseeing customer onboarding and migration strategies.
- Familiarity with monitoring customer health scores and telemetry.
- Experience with commercial accountability and quota attainment.
- Ability to lead technical QBRs and translate technical capabilities into business value.
- Experience acting as a trusted technical advisor to C-level executives and engineering teams.
- Familiarity with AI agents, LLMs, and workflow automation.
- Experience in designing and documenting technical resources, SOPs, and best practices.