Senior Customer Engineer, Digital Native Business, Indonesia
$20k - $50k • Hybrid
Posted 10d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Senior Customer Engineer to drive technical go-to-market strategy and serve as a trusted technical advisor and architect for the customer journey. This role bridges technical strategy and business value, guiding enterprise clients through pre-sales validation, onboarding, deployment architecture, and lifecycle expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to minimize administrative tasks, allowing you to focus on high-value architectural design and achieving measurable business outcomes. The ideal candidate is a builder with AI-native curiosity, valuing iteration and collaboration to improve the Internet.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, acting as the primary executive and engineering contact.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Identify and provide remediation strategies for potential deployment risks or integration bottlenecks.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design and govern technical resources.
- Educate internal teams and customers on deliverables such as SOPs, architectural best practices, and technical guides.
Requirements
- Experience in a customer-facing technical role, such as Solutions Architect, Sales Engineer, or Professional Services.
- Deep understanding of core Internet technologies including DNS, CDN, Zero Trust, and Network Security.
- Experience with cloud-native architectures and deployment strategies.
- Familiarity with AI agents, Large Language Models (LLMs), and workflow automation.
- Proven ability to manage technical projects and drive customer adoption.
- Strong commercial acumen and experience with quota-carrying responsibilities.
- Excellent communication, presentation, and interpersonal skills.
- Ability to translate complex technical concepts into business value.
- Experience in designing and delivering technical training and enablement resources.