Senior Customer Engineer - Calgary
$20k - $50k • Distributed
Posted 10d ago
Job Location
Distributed
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking builders who are passionate about improving the Internet and leveraging AI to create innovative solutions. As a Customer Engineer, you will be a key driver of our technical go-to-market strategy, acting as a trusted technical advisor and architect for enterprise clients. You will guide customers through the entire journey, from pre-sales validation to onboarding, deployment, and lifecycle expansion. This role is quota-carrying, utilizing AI-augmented workflows to focus on high-value architectural design and delivering measurable business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical evaluation plans for Proof of Concepts (PoCs).
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact for customers.
- Design migration and onboarding blueprints and act as a lead consultant for customer engineering teams.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to commercial accountability and expansion.
Requirements
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience in designing and deploying complex technical solutions.
- Experience in customer-facing roles, such as pre-sales, technical consulting, or solutions architecture.
- Familiarity with AI-augmented workflows and their application in technical roles.
- Ability to translate technical capabilities into business value.
- Strong understanding of customer infrastructure and integration challenges.
- Experience in monitoring technical health and telemetry.
- Experience in managing technical risk and driving expansion strategies.