Principal Customer Engineer -Majors, France
$20k - $50k • Hybrid
Posted 13h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Principal Customer Engineer to drive our technical go-to-market strategy. In this role, you will act as a trusted technical advisor and architect for enterprise clients, bridging the gap between technical strategy and business value. You will guide customers from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion. As a quota-carrying technologist within the GTM organization, you will leverage AI-augmented workflows to minimize administrative tasks, allowing you to focus on high-value architectural design and achieving measurable business outcomes throughout the customer journey.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and architectural requirements during the sales cycle.
- Oversee technical onboarding and implementation, acting as the primary engineering contact for the customer.
- Design migration and onboarding blueprints and consult with customer engineering teams on configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota and drive expansion opportunities.
Requirements
- Experience in technical validation, customer adoption, and value realization.
- Ability to bridge technical strategy and business value.
- Experience with AI-augmented workflows.
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with technical presentations, architectural diagrams, and demonstrations.
- Experience with migration and onboarding blueprints.
- Experience with customer health scores and telemetry.