Principal Customer Engineer, Central Majors - Toronto Canada
$20k - $50k • Hybrid
Posted 23h ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking builders who are passionate about improving the Internet and leveraging AI to create innovative solutions. As a Principal Customer Engineer, you will be a trusted technical advisor and architect, guiding enterprise clients through their entire journey with Cloudflare. You will bridge the gap between technical strategy and business value, from initial validation through onboarding, deployment, and expansion. This role is quota-carrying, utilizing AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and architectural requirements.
- Develop solution deployment strategies and contribute to proposals.
- Oversee technical onboarding and implementation, acting as the primary engineering contact.
- Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to commercial accountability and expansion.
Requirements
- Experience in a customer-facing technical role, such as Solutions Architect, Sales Engineer, or Professional Services.
- Deep understanding of core Internet technologies including DNS, CDN, Zero Trust, and Network Security.
- Experience designing and implementing complex cloud-based solutions.
- Ability to translate complex technical concepts into clear business value.
- Strong presentation and communication skills.
- Experience with AI-augmented workflows is a plus.