Director, Customer Engineering Engineering
$25k - $50k • Hybrid
Posted 7d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a senior leader to scale the Customer Engineering organization across a region, segment, or product domain. This role involves leading multiple teams of Customer Engineers and their managers, setting the strategic direction for technical engagement with enterprise customers, and ensuring the Customer Engineering function operates as a unified, AI-augmented, high-performance go-to-market engine. Reporting to a VP or Senior Leader, you will own commercial outcomes, team development, operational systems, and cross-functional execution, acting as the executive bridge between field reality and company strategy. Cloudflare is looking for builders who are AI-native and curious, aiming to create solutions using the latest tools and leverage AI to ship faster.
Responsibilities
- Build, develop, and scale a multi-team Customer Engineering organization across levels and geographies.
- Hire and develop front-line managers, create succession plans, and maintain a high bar for technical and commercial talent.
- Own the Customer Engineering number for your region, segment, or domain, including forecasting, pipeline reviews, win/loss analysis, and strategic account planning.
- Be accountable for new business acquisition, retention, expansion, and platform consumption targets.
- Shape how Customer Engineering partners with Sales, Customer Experience, Professional Services, and Product.
- Define territory and account strategies, allocate coverage models, and ensure the Customer Engineering function drives platform-led selling.
- Elevate the capability of the Customer Engineering management team through coaching on deal strategy, people development, technical architecture review, and executive communication.
- Set the standard for excellent Customer Engineering leadership.
- Build systems, dashboards, and AI-augmented workflows to enable Customer Engineers to focus on high-value customer work.
- Champion automation, tooling, and repeatable plays across the organization.
- Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning.
- Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing.
- Act as an executive technical sponsor for strategic customers and prospects.
- Serve as a visible leader in industry events, executive business reviews, and executive customer engagements.
- Model company culture and drive transformation within the organization.
Requirements
- Experience in scaling a Customer Engineering organization.
- Proven ability to lead and develop managers and teams.
- Strong commercial acumen and accountability for business outcomes.
- Expertise in go-to-market strategy and execution, particularly in partnership with sales and product teams.
- Skills in coaching and developing management teams.
- Experience in building operational systems and AI-augmented workflows.
- Ability to influence cross-functional teams and executive stakeholders.
- Experience acting as an executive technical sponsor for strategic accounts.
- Demonstrated leadership in industry events and executive engagements.