Digital Customer Engineer - Swedish or Russian Speaker
€43k - €67k • Hybrid
Posted 11h ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Digital Customer Engineer (DCE) to act as a trusted technical advisor and contribute to the company's technical go-to-market strategy. In this role, you will support Small and Medium Business (SMB) and Digital Native Business (DNB) customers throughout their entire lifecycle, from initial technical discovery and validation to onboarding and adoption. You will translate technical strategy into business value by assisting customers in designing Cloudflare architectures, achieving measurable outcomes, and expanding their use of the Cloudflare platform.
As part of a pooled team within the GTM organization, you will work towards shared team and territory goals. You will leverage AI-assisted workflows, standardization, and automation to serve customers efficiently and consistently at scale. Cloudflare is looking for builders who are curious, proactive, and eager to create solutions using the latest tools, with a culture that values iteration and sharing improvements across the team.
Responsibilities
- Lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures and solutions.
- Define scope, success criteria, and evaluation plans for Proof of Concepts (PoCs) and technical validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Guide customers through onboarding and adoption with structured success plans and architectural guidance.
- Serve as a trusted technical contact and help customers apply configuration best practices.
- Partner with Account Executives and other teams to support customer health, manage risk, and identify expansion opportunities.
- Contribute to team and territory targets for new business, customer adoption, retention, and account growth.
- Help customers deepen their use of the Cloudflare platform and identify cross-sell and upsell opportunities.
- Contribute to customer value reviews that translate Cloudflare capabilities into measurable business outcomes.
- Act as a trusted technical advisor throughout the complete customer lifecycle.
Requirements
- Proficiency in Swedish or Russian.
- Experience as a trusted technical advisor.
- Experience supporting customers across the complete customer lifecycle.
- Ability to bridge technical strategy and business value.
- Experience designing fit-for-purpose architectures.
- Experience realizing measurable outcomes for customers.
- Experience expanding customer use of a platform.
- Experience working within a GTM organization.
- Experience reporting to a Customer Engineering leader.
- Experience operating against shared team and territory goals.
- Experience using AI-assisted workflows, standardization, and automation.
- Experience serving customers efficiently and consistently at scale.
- AI-native curiosity to create solutions using the latest tools.
- Values curiosity over bureaucracy.
- Believes AI is a partner in solving tough problems.