Customer Engineer, Turkish or Arabic Speaking
$20k - $50k • Hybrid
Posted 4d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Customer Engineer (CE) to drive their technical go-to-market strategy. In this role, you will act as a trusted technical advisor and architect for the customer journey, bridging the gap between technical strategy and business value. You will guide enterprise clients through pre-sales technical validation, onboarding, deployment architecture, and full lifecycle expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to eliminate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes.
Responsibilities
- Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures.
- Define, scope, and execute technical evaluations for Proof of Concepts (PoCs).
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Address complex technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact.
- Design migration and onboarding blueprints and act as a lead consultant for customer engineering teams.
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI.
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Identify and provide remediation strategies for potential deployment risks or integration bottlenecks.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design, build, and govern technical resources.
- Define, document, and educate internal teams and customers on best practices and technical guides.
Requirements
- Turkish or Arabic language proficiency.
- Experience with DNS, CDN, Zero Trust, Network Security, and Workers.
- Experience with AI agents and Large Language Models (LLMs).