Customer Engineer, Korea
$20k - $50k • Hybrid
Posted 10d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Cloudflare is seeking a Customer Engineer to be a key driver of our technical go-to-market strategy. In this role, you will act as a trusted technical advisor and architect for the customer journey, bridging the gap between technical strategy and business value. You will guide enterprise clients through pre-sales technical validation, onboarding, deployment architecture, and lifecycle expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to automate administrative tasks, allowing you to focus on high-value architectural design and driving measurable business outcomes.
Responsibilities
- Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
- Deliver technical presentations, architectural diagrams, and demonstrations.
- Address technical objections, security compliance questions, and architectural requirements.
- Oversee technical onboarding and implementation, serving as the primary engineering contact.
- Design migration and onboarding blueprints tailored to customer environments.
- Act as a lead consultant for customer engineering teams on configuration best practices.
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
- Carry a variable quota tied to new business acquisition and account growth.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to executives.
- Act as a trusted technical advisor throughout the customer lifecycle.
- Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
- Leverage AI agents, LLMs, and internal platforms to automate routine tasks.
- Partner with the Enablement Team to design and govern technical resources.
- Define, document, and educate internal teams and customers on best practices and technical guides.
Requirements
- Experience in technical sales, solutions architecture, or customer engineering.
- Familiarity with Cloudflare's product suite (DNS, CDN, Zero Trust, Network Security, Workers).
- Experience with AI agents and Large Language Models (LLMs).
- Ability to automate routine tasks using AI.
- Strong understanding of network security and performance principles.
- Excellent communication and presentation skills.
- Ability to manage customer relationships and drive technical adoption.
- Experience with technical onboarding and migration strategies.
- Quota-carrying experience is a plus.