Forward Deployed Engineer
New York City • FullTime
Posted 5mo ago
Job Location
New York City
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Claim Health is seeking a Forward Deployed Engineer to bridge the gap between engineering, product, and customer operations. This role involves working directly with customers to understand and solve complex operational challenges by building production-grade software. You will be responsible for writing production code, owning deployments, designing workflows, and creating new platform abstractions. The position offers significant ownership, customer proximity, and the opportunity to define new categories of workflow automation within the post-acute care sector.
Responsibilities
- Ship full-stack product capabilities directly into production.
- Build workflow orchestration systems, internal tooling, and customer-facing interfaces.
- Design resilient systems that coordinate complex operational processes.
- Work across frontend, backend, infrastructure, integrations, and AI systems.
- Observe operational workflows firsthand and identify systemic bottlenecks.
- Lead implementations and deployments within large healthcare organizations.
- Translate ambiguous customer pain points into scalable product primitives.
- Define new product lines from customer insight and operational patterns.
- Create abstractions that generalize across fragmented healthcare systems.
- Influence roadmap prioritization through direct field exposure.
- Diagnose failures in messy real-world environments.
- Build automation that removes operational burden at scale.
- Ensure systems are observable, reliable, and correct under real constraints.
- Operate with urgency while maintaining high engineering standards.
Requirements
- Strong full-stack engineering fundamentals.
- Comfort operating across frontend, backend, infrastructure, and data systems.
- Experience working directly with customers or operational stakeholders.
- Ability to move fluidly between technical depth and business context.
- Enjoy ambiguous, high-ownership environments.
- Ability to deconstruct operational chaos into software systems.
- Care deeply about reliability, edge cases, and product quality.
- Prefer solving root problems over patching symptoms.
- Want to shape products, not just execute tickets.
- Energized by customer interaction rather than isolated implementation work.
Benefits
- High Ownership
- Direct influence on product direction, architecture, and company trajectory
- Work on real problems with real stakes affecting revenue cycles, operational efficiency, and patient access to care
- Tight feedback loops with direct end-user interaction
- Elite team with low ego, valuing intellectual honesty, speed, and craftsmanship
- Fast pace with high leverage, small team, and minimal bureaucracy