Developer Support Engineer (Singapore)
Remote • Singapore • FullTime
Posted 1mo ago
Job Location
Singapore
Tech Stack
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Braintrust is seeking Developer Support Engineers, both mid-level and senior, who are passionate about helping developers overcome technical challenges and achieve their goals. In this remote role based in Singapore, you will troubleshoot issues, identify workarounds, ship fixes, and document findings to accelerate developer progress. This position combines technical problem-solving, developer empathy, and close collaboration with Engineering, Solutions, and Product teams. If you excel at solving complex problems, articulating technical concepts clearly, and improving the developer experience, we encourage you to apply.
Responsibilities
- Diagnose, troubleshoot, and resolve API and SDK usage issues within customer codebases (Python or TypeScript).
- Reproduce customer-reported bugs, identify root causes in the codebase, and collaborate with Engineering on fixes.
- Manage support communications with developers via Slack and email, building trust through clear, technical, and empathetic interactions.
- Create and maintain knowledge base documentation to unblock future developers.
- Identify opportunities to enhance the developer experience, including tools, documentation, and support workflows.
- Develop scripts, fix bugs, and contribute to internal tooling to improve the support process.
- Relay customer feedback to Product and Engineering teams to influence roadmap priorities.
- Participate in on-call rotations for critical customer issues or holiday coverage.
- Provide technical mentorship to cross-functional peers and guide support processes.
- Develop and advocate for improvements in developer experience and product reliability.
Requirements
- Experience supporting developer-facing products in roles such as Software Engineer, Customer Engineer, Developer Success Engineer, or Technical Account Manager.
- Proficiency in writing, debugging, and reasoning about Python and/or TypeScript codebases.
- Ability to quickly learn and understand APIs, SDKs, and developer tools.
- Demonstrated ownership of technical problems and persistence in resolving them for customers.
- Clear, empathetic, and effective communication skills, particularly when explaining complex issues.
- Strong curiosity about LLM use cases and enthusiasm for supporting tools that enhance AI measurability and reliability.
Benefits
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages
- Flexible time off
- Competitive salary and equity
- Wifi & cellphone stipend