Senior Forward Deployed Engineer
$190k - $240k • San Francisco • FullTime
Posted 1mo ago
About the job
Assort Health is building a continuous conversation for every patient, an AI agent that remembers context from initial symptoms to full recovery. The company has rapidly grown, securing significant funding and recognition in the healthcare AI space. They are seeking Senior Forward Deployed Engineers to own customer deployments from technical build through go-live and optimization. This role involves working directly with health systems to build, configure, and deploy AI agents tailored to their workflows, acting as the technical owner while collaborating with Product Managers.
Responsibilities
- Own customer deployments end-to-end for health systems, from technical scoping through go-live and optimization.
- Build custom integrations with complex healthcare platforms.
- Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints.
- Launch AI agents that handle thousands of real patient interactions daily.
- Debug integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools.
- Architect solutions to handle healthcare complexities like insurance verification, appointment rules, and clinical protocols.
- Build tooling and automation to improve future implementations.
- Optimize agent performance in production using real-world data and customer feedback.
- Partner with Product Engineering to influence platform direction based on field learnings.
- Identify patterns across implementations that can become product features.
- Work with Sales to scope technical requirements and demo capabilities to prospects.
Requirements
- 4+ years of software engineering experience.
- Strong software engineering background with a track record of shipping production code.
- Proficiency in Python.
- Experience with APIs, integrations, and working across multiple systems.
- Comfortable with ambiguity and building in fast-paced, high-stakes environments.
- Excellent communication skills, able to explain technical concepts to non-technical stakeholders.
- Resourceful mindset to solve problems when the path isn't clear.
- Passion for healthcare and improving patient access.
- Experience with healthcare systems (EHR, practice management, patient engagement platforms) is a plus.
- Previous work in customer-facing engineering, solutions engineering, or implementation roles is a plus.
- Familiarity with voice/telephony systems (Twilio, etc.) is a plus.
- Background in AI/LLM applications is a plus.
- Experience working with enterprise customers is a plus.
Benefits
- Competitive Compensation including salary and employee stock options.
- Annual budget for professional development and training opportunities.
- Office setup stipend.
- Top-tier health coverage (medical, dental, vision).
- Flexible PTO.
- Provided meals and snacks.
- Fitness stipend.
- Commuter benefits.
- 401(k).