Forward Deployed Engineer
$155k - $210k • San Francisco • FullTime
Posted 6mo ago
About the job
Assort Health is building a continuous conversation for every patient, an AI agent that remembers context from initial contact through full recovery. The company has developed a large proprietary dataset in healthcare, with significant growth in team size, revenue, and funding. They are seeking to transform healthcare administration, which currently spends a large amount on non-care related expenses. This role is for a Forward Deployed Engineer who will own customer deployments from technical build through go-live and optimization, working directly with health systems to build, configure, and deploy AI agents tailored to their workflows.
Responsibilities
- Own end-to-end implementations for health systems, from technical scoping through go-live and beyond.
- Build custom integrations with complex healthcare platforms.
- Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints.
- Launch agents that handle thousands of real patient interactions daily.
- Debug integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools.
- Architect solutions to handle healthcare complexity, such as insurance verification, appointment rules, and clinical protocols.
- Build tooling and automation to accelerate future implementations.
- Optimize agent performance in production using real-world data and customer feedback.
- Partner with Product Engineering to influence platform direction based on field learnings.
- Identify patterns across implementations that can become product features.
- Work with Sales to scope technical requirements and demo capabilities to prospects.
- Act as the voice of the customer, providing feedback on what works, what doesn't, and customer needs.
Requirements
- Strong software engineering background with a track record of shipping production code.
- Proficiency in Python.
- Experience with APIs, integrations, and working across multiple systems.
- Comfortable with ambiguity and building in fast-paced, high-stakes environments.
- Excellent communication skills, able to explain technical concepts to non-technical stakeholders.
- Scrappy, resourceful mindset to solve problems with unclear paths.
- Passion for healthcare and improving patient access.
- Experience with healthcare systems (EHR, practice management, patient engagement platforms) is a plus.
- Previous work in customer-facing engineering, solutions engineering, or implementation roles is a plus.
- Familiarity with voice/telephony systems (Twilio, etc.) is a plus.
- Background in AI/LLM applications is a plus.
- Experience working with enterprise customers is a plus.
Benefits
- Competitive Compensation including salary and employee stock options.
- Annual budget for professional development and training opportunities.
- Office Setup Stipend.
- Top-Tier Health Coverage (Medical, dental, and vision insurance).
- Flexible PTO.
- Provided meals and snacks.
- Fitness Stipend.
- Commuter Benefits.
- 401(k).